Privacy Policy
Introduction
Welcome to Roxane Laser Studio! This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information we collect
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other contact details when you:
Make an appointment
Fill out a contact form
Subscribe to our newsletter
We also collect non-personal information through technologies like cookies and Google Analytics. This includes:
Your IP address
Browser type
Operating system
Pages visited
Time spent on our website
How is your personal data collected
We collect various personal data depending on the type and level of engagement you have with us. Personal data refers to any information about an individual through which that person can be identified. However, it does not include anonymised data where identifying information has been removed. While our website caters to a general audience, we do not knowingly collect data from children under the age of 16 or sell services to children. If you are under 16 years old, you are not authorised to use or submit data to the website.
We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and email address, to provide them with the Services. The types of information we may collect directly from our customers includes: personal information (e.g. name, date of birth, sex); contact information (e.g. email address, phone number, home address); payment information (e.g. bank account details, credit card details); as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.
We may also collect special categories of personal data (also known as sensitive data) from our customers when they use our Services through a questionnaire form prior to treatments. The types of sensitive personal data we may collect includes: medical history (e.g. current and previous history of doctor treatments and details of surgeries and/or pregnancies); skin conditions (e.g. current or previous history of skin conditions or allergies); use of medication (current or previous history of medication taken and/or creams used), as well as any other relevant health related data customers choose to provide us or upload to our systems in connection with the Services.
When you schedule an appointment through our website, we utilise Fresha, a third-party platform, to collect Personal Information. Fresha provides us with an online booking system, facilitating easy appointment scheduling and enabling us to offer our services and vouchers to you.
Your personal data is stored and encrypted by Fresha for as long as we utilise their software on our website, and for a maximum of 24 months thereafter. Should you wish to have your data removed from Fresha, you can do so by reaching out to us directly via email roxanelaserstudio@gmail.com or by contacting Fresha.com users.
For detailed information on how Fresha handles, protects, and retains your data, please refer to Fresha Privacy Policy.
How we use your personal information
We will only use your personal data when the law allows us to and according to this privacy notice. We typically use your personal data in these situations:
When we need to fulfil the contract for a service we are providing to you.
When we need to comply with legal or regulatory requirements.
Sending newsletters and promotional materials
Responding to your inquiries
To respond to complaints and to establish, exercise, or defend legal claims.
When it is necessary for our legitimate business interests (or those of a third party) and your rights do not override those interests.
Cookie Policy
At Roxane Laser Studio, we use cookies to distinguish you from other users on our website. All cookies we collect are anonymous and will not be used to personally identify you. They help us provide you with the best possible experience, allowing us to identify potential errors and continually optimise and improve your web browsing experience.
Cookies are small text files that we send to your computer's hard drive or browser if you consent to let us store these. These files send information to our servers each time you visit our website, helping our web pages load faster and allowing us to optimise our content based on your previous activity. For more general information about cookies, please click here.
We use cookies for various reasons detailed below. Disabling cookies may affect the functionality and features of this site. We recommend keeping all cookies enabled to use the following features:
These cookies are essential for the website's core functions, such as:
Account and login features
Booking appointments
Registering for our newsletter
These cookies allow us to:
Track the number of visitors to our website
Gather anonymous information about what visitors do when they visit
We use this data to continually improve your online experience, making it easier to find the information you're looking for.
These cookies help us:
Send you the right information when you return to our website
Personalise your online experience based on your preferences, browsing behaviour, or settings such as location or language
We use advertising cookies to:
Target your browsing activity
Show targeted adverts if you're leaving one of our pages
Encourage you to stay on the page or sign up for our emails
Our site uses third-party services like Google Analytics and social media buttons/plugins. These third-party cookies help us understand visitor interactions and improve our services.
Google Analytics: Helps us understand how visitors use our website. Information gathered, including your IP address, is transmitted and stored by Google. For more information on Google’s use of data, click here.
Social Media Plugins: We use buttons and plugins from Facebook, Instagram, LinkedIn, Twitter, and WhatsApp, which may set cookies to enhance your profile on their site or contribute to the data they hold. Refer to their respective privacy policies for more details.
Fresha: Stores information about your e-booking experience, may set cookies to enhance your profile on their site or contribute to the data they hold. Full Fresha Cookie Policy can be found here.
CookieBar: Stores whether or not the visitor has accepted the cookie policy.
Google Analytics: Tracks visitor data on the website. Full details on Google Analytics cookies can be found here.
You can block or deactivate cookies by accessing your browser settings and refusing some or all cookies. Please note that blocking all cookies may limit the functionality and features of this website. To learn more information about cookies, and how to disable cookies click here.
Google Analytics
We use Google Analytics to analyse website traffic and improve our services. Google Analytics collects information about your use of our website through cookies. For more information on how Google Analytics collects and processes data, please visit Google Analytics Privacy Policy. You can also opt-out of Google Analytics here.
Third-party links
Our website may contain links to third-party websites. We may also share your personal information with third-party service providers who perform services on our behalf, such as payment processing, email marketing, and website analytics. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Newsletter Mailchimp Privacy Policy
Instagram & Facebook Privacy Policy
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Security
We take reasonable steps to protect your personal information from unauthorised access and disclosure, and all your information is treated as confidential. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.
Your privacy rights
You have the right to access the personal information we hold about you, and to request corrections, updates, or deletions to that information. To exercise this right, please reach out to us using the contact information provided below.
Data retention
When you book an appointment or purchase our vouchers through our website, we will keep your information on record unless you request its deletion.
Changes to this privacy policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at roxanelaserstudio@gmail.com.