Privacy Policy

  1. Introduction

Welcome to Roxane Laser Studio! This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information when you visit our website or use our services.

  1. Information we collect

a. Personal information

a. Personal information

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other contact details when you:

  • Make an appointment

  • Fill out a contact form

  • Subscribe to our newsletter

b. Non-personal information

b. Non-personal information

We also collect non-personal information through technologies like cookies and Google Analytics. This includes:

  • Your IP address

  • Browser type

  • Operating system

  • Pages visited

  • Time spent on our website

  1. How is your personal data collected

We collect various personal data depending on the type and level of engagement you have with us. Personal data refers to any information about an individual through which that person can be identified. However, it does not include anonymised data where identifying information has been removed. While our website caters to a general audience, we do not knowingly collect data from children under the age of 16 or sell services to children. If you are under 16 years old, you are not authorised to use or submit data to the website.

a. From the services

a. From the services

We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and email address, to provide them with the Services. The types of information we may collect directly from our customers includes: personal information (e.g. name, date of birth, sex); contact information (e.g. email address, phone number, home address); payment information (e.g. bank account details, credit card details); as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

We may also collect special categories of personal data (also known as sensitive data) from our customers when they use our Services through a questionnaire form prior to treatments. The types of sensitive personal data we may collect includes: medical history (e.g. current and previous history of doctor treatments and details of surgeries and/or pregnancies); skin conditions (e.g. current or previous history of skin conditions or allergies); use of medication (current or previous history of medication taken and/or creams used), as well as any other relevant health related data customers choose to provide us or upload to our systems in connection with the Services.

b. From our website

b. From our website

When you schedule an appointment through our website, we utilise Fresha, a third-party platform, to collect Personal Information. Fresha provides us with an online booking system, facilitating easy appointment scheduling and enabling us to offer our services and vouchers to you.

Your personal data is stored and encrypted by Fresha for as long as we utilise their software on our website, and for a maximum of 24 months thereafter. Should you wish to have your data removed from Fresha, you can do so by reaching out to us directly via email roxanelaserstudio@gmail.com or by contacting Fresha.com users.

For detailed information on how Fresha handles, protects, and retains your data, please refer to Fresha Privacy Policy.

  1. How we use your personal information

We will only use your personal data when the law allows us to and according to this privacy notice. We typically use your personal data in these situations:

  • When we need to fulfil the contract for a service we are providing to you.

  • When we need to comply with legal or regulatory requirements.

  • Sending newsletters and promotional materials

  • Responding to your inquiries

  • To respond to complaints and to establish, exercise, or defend legal claims.

  • When it is necessary for our legitimate business interests (or those of a third party) and your rights do not override those interests.

  1. Google Analytics

We use Google Analytics to analyse website traffic and improve our services. Google Analytics collects information about your use of our website through cookies. For more information on how Google Analytics collects and processes data, please visit Google Analytics Privacy Policy. You can also opt-out of Google Analytics here.

  1. Security

We take reasonable steps to protect your personal information from unauthorised access and disclosure, and all your information is treated as confidential. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

  1. Your privacy rights

You have the right to access the personal information we hold about you, and to request corrections, updates, or deletions to that information. To exercise this right, please reach out to us using the contact information provided below.

  1. Data retention

When you book an appointment or purchase our vouchers through our website, we will keep your information on record unless you request its deletion.

  1. Changes to this privacy policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes will be posted on this page.

  1. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at roxanelaserstudio@gmail.com.

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Designed with love in London

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Designed with love in London